Welcome Aboard!

Introduction

Do you love Chicago? Are you a people person? Does the chance to say "I'm on a boat!" each and every day make you smile? If so, we want to hear from you! America's number one boat tour is looking for motivated people to join our team. We take pride in our positive, inclusive culture, where working alongside the best views of the city is both rewarding and fun! (Who doesn’t love a boat ride?) We offer flexible hours to fit your schedule, opportunities for career growth, paid sick time, a 401k option (for those 21 & older), paid vacation time (for corporate, captain & sr. deckhand positions), and possible off-season work at our shipyard. If you’re ready to anchor your career and begin learning the ropes while making meaningful friendships along the way, don’t miss the boat! Apply today!

General Overview

Chicago’s First Lady, the industry leader in Chicago tours and private events is seeking a Senior Bar Manager to join our exciting and high-volume workplace. Serving Chicago for over 80 years, our company has grown to include nine vessels operating every March - November from our dock at the Southeast corner of the Michigan Avenue Bridge. Chicago’s First Lady is focused on building loyalty and value with its guests through great service, excellent products, operational excellence and innovative leadership.

The Senior Bar Manager leads the beverage service team, training and guiding staff on all service and preparation of beverages. This individual works directly with the Director of Bar Operations and fellow Bar Manager(s) to accomplish departmental goals, strategies, and objectives, while ensuring quality products, maximum guest satisfaction and meeting budgetary profit margins. 

This is a year round full-time position.

Essential Duties and Responsibilities

• Assists in hiring, training, supervising and developing bar staff
• Establishes and monitors standards for the bar including but not limited to employee performance,image, productivity, product consistency and customer experience.
• Creates effective schedules, quickly resolving conflicts to ensure that bar is well staffed for daily tours and charters
• Performs routine inspection of all bar areas and equipment
• Attends and assist with departmental meetings as required
• Coordinates with Charter Sales team on procurement and execution of special requests
• Collaborates with management team on promotions and special projects
• Demonstrates ownership, accountability and initiative in daily tasks by anticipating needs and proactively addressing issues 
• Additional related duties as requested

Job Qualifications

• Work prefers an associate’s degree or equivalent from two-year College or technical school; or equivalent combination of education and experience
• Work requires at least 4 years bartending/training experience
• Must have at least 2 years supervisory experience
• Basset certification 
• Work requires effective communication in English, both verbal and written form in a professional manner
• A neat and professional appearance is a must
• Requires professional interactions with customers, public and co-workers
• Physical requirements include bending, carrying, lifting 25 lbs, standing, sitting, walking
• Flexible schedule is required, which includes evenings, weekends and holidays
• Work requires basic computer skills and competency in the Microsoft Office Suite and POS Systems (TOAST)
• Must enjoy working outdoors and is able to work in all weather conditions

Benefits and Perks

• Medical/Dental/Life Insurance
• 401k program with company matching, eligible after 6 months of employment
• Paid Vacation
• State of the art office building equipped with a gym and various monthly activities.
• Free shuttle available from Ogilvie and Union Station to the 303 E. Wacker Office.
• Complimentary monthly tickets on cruises!
• Friendly work environment!
• And more.

Wage

$55,000-$58,000 annually based on experience

To Apply: Please send resume to [email protected] and make sure to include "Senior Bar Manager" in the subject line.     

The Ticket Office Supervisor will work directly under the Tour Sales Manager and Director of Tour Sales. This position helps manage and oversee the day to day operations of the Ticket Office Department within the scope of generally accepted procedures and practices. Our ideal candidate leads by example at all times and provides the highest level of customer service to all guests, hotel concierge, and groups.  We’re seeking a quick learner and someone with leadership skills who can inspire the same in others. The role demands a leader with a sharp mind and the ability to coach, advise, and motivate the ticket office staff to create and maintain a high-performance sales force. Must have a positive attitude when addressing questions, complaints and training the ticket office staff. Must be able to work evenings and weekends.  

Duties:

• Resolve complex customer service issues​
• Assist in the management of ticket office
• Uphold the highest customer service standards
• Review and check daily schedules and reports
• Train, develop, and motivate staff
• Maintain efficiency in departmental work
• Manage concierge sales relationships
• Oversee group sales reservations
• Lead retention efforts in tour group business
• Proofread all department materials for accuracy
• Manage in-house reservations and winter ticket sales software changes & updates
• Complete departmental marketing and direct mail initiatives as needed
• Assist in ticket office cash management
• Strictly guard confidential information
• Available to work on other projects as needed

Skills & abilities:

• Strong people skills-you're approachable, a good listener, and empathetic. 
• Flexible schedule. Your work hours will be based on business needs.  
• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Attract and build relationships with clients and ensure that existing clients are retained and satisfied.
• Ability to remain calm under pressure. 

To Apply: Please send resume to [email protected] and make sure to include "Group Sales Supervisor" in the subject line.     

Ideal Start Date: ASAP

End Date: Flexible; early May

Hours: 15-20 hours/week

Pay: $13/hour

Location: Downtown Chicago

School Year: One must be currently enrolled in college and have a minimum status of Junior (strongly preferred, though exceptional applications may be considered for those of Sophomore status). 

Job Description:

Reporting to the in-house Graphic Designer, interns will collaborate with marketing, sales, food & beverage, HR and other departments, participating in the conceptualization and execution of both customer-facing and internal artwork including signage, brochures, advertisements, sales collateral and more. Job responsibilities may include but are not limited to:

• Participate in internal meetings as well as meetings with agencies and other partners
• Execute artwork in accordance with both established and developing brand guidelines for various uses across both print and digital mediums
• Assist with the production of biweekly newsletter
• Update company websites using backend CMS
• Assist in the management of priorities and production schedules, working with vendors to to meet deadlines
• Participate in creating, maintaining and improving organizational & operational systems
• Manage and maintain graphic art and photo library
• Contribute to photo library and bi-weekly staff newsletter by taking photos of cruises, staff, etc.

Desired Skills: 

This position is ideal for a candidate who enjoys designing across a variety of mediums and applications from print to digital, taking interest in everything from wayfinding to advertising, print layout, typography and more. Photography skills a plus. Candidates with an interest in designing in an intimate corporate setting (rather than, or in addition to, an interest in working in an agency setting) are encouraged to apply.

• Positive attitude and ethics which support our company’s values and culture 
• Ability to manage and follow-up on tasks assigned
• Understanding of the Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Comfortable working in Mac OS
• Organized
• Detail-oriented
• Has strong sense of color, composition and typography 
• Interest spans a variety of design areas
• Eagerness to engage in conceptual and creative visual problem solving
• Willingness to collaborate and interact in a team environment
• Outgoing (willingness to interact with other departments, vendors, etc.)

To apply, please send your resume and link to website or portfolio to the attention of Corey McCafferty, Graphic Designer, at [email protected], subject line “Graphic Design Intern”. Please indicate your available start date and desired end date. Interviews to begin immediately. Portfolio/website may contain mix of school, personal and professional projects. Resumes submitted without a portfolio/website will not be considered.

Ideal Start Date: Flexible; early-May to late-May

End Date: Flexible; late-August to mid-September

Hours: 32 hours/week, including occasional evenings & weekends

Pay: $18/hour

Location: Downtown Chicago

School Year: One must be currently enrolled in college and have a minimum status of Junior (strongly preferred, though exceptional applications may be considered for those of Sophomore status). Marketing or Communications studies preferred.

Job Description:

Seeking an individual who is passionate about Chicago and eager to learn. Interns will be exposed to a variety of marketing components while on the job including public relations, social media, advertising, partnerships, event planning and more. Job experiences and responsibilities may include but are not limited to:

• Familiarize oneself with brand through various cruise experiences
• Participate in meetings with PR and marketing agencies and other partners
• Blog research and writing, employing SEO best practices
• Social media content calendar research and strategic planning
• Contribute to photo and video capture aboard cruises
• Assist in execution of social media contests
• Outreach to partner businesses for collaboration/promotions
• Participate in generating new ideas and promotions
• Craft and engage in guerrilla marketing initiatives for Canine Cruise
• Email communications
• Foster partnerships between cruises and other brands/businesses
• Attend networking and hosted cruise events
• Support staff at company and outside events promoting cruises

Desired Skills: 

This position is great for a candidate who likes to “be on the scene” and enjoys meeting new people. Candidates who are creative thinkers, entrepreneurial go-getters, excellent writers and detail oriented will be successful in this role. Outstanding organization skills and strong written and verbal communication abilities a must.

• Positive attitude and ethics which support our company’s values and culture 
• Ability to manage and follow-up on tasks assigned
• Excellent communicator
• Diverse, superb writing skills
• Organized
• Detail-oriented
• Self-starter
• Eagerness to learn
• Outgoing; comfortable initiating conversations with potential and existing cruise guests
• Able to work well alone and in collaboration with others
• Enjoys the outdoors

To apply, please send your resume to [email protected], subject line “Marketing Intern”. Please indicate your available start date and desired end date. Interviews to begin immediately.

Introduction

A Ticket Agent is responsible for providing patrons with exceptional service while processing their transactions within a reasonable time frame. This includes, but is not limited to, answering questions, providing product information and resolving patron concerns - all while making sure the guest leaves satisfied with your service. 

The ticket seller will utilize cash handling skills, perform credit card transactions and process tickets through Ticketmaster ticketing software. As a primary agent of our company at the point of sale, it is vitally important that a ticket seller be personable, charming and outgoing.

Other key job responsibilities

• Be cordial to all patrons
• Provide exceptional service
• Have a positive attitude
• Ability to put personal feelings and emotions in check during working hours
• Exercising the ability to multitask and prioritize in a fast paced environment
• Ability to communicate, work well with others, work in a high volume and sometimes stressful environment
• Process cash, credit, and debit transactions. Scanning any bill over $20 through the counterfeit reader and marking it with a counterfeit pen
• Answer questions concerning fares, routes, schedules and reservations
• Thank, provide boarding time and direct the patrons to their correct boarding destination
• Detailed knowledge of our various brands and multiple tour options
• If a certain tour is sold out offer the next type of tour available
• Responsible for ticket sales for the venue
• Communicating with your manager when an issue arises such as an upset patron, equipment problems, or anything that draws concern
• Keep your working space clean and organized at all times
• Maintain a clean and presentable appearance
• Always follow uniform guidelines
• Assist with closing procedures of the ticket office, including preparation of cash banks, closing paperwork, cleaning needed etc.
• Ability to work nights and weekends if needed

To Apply: Please send resume and employment application to [email protected] and make sure to include "Ticket Agent" in the subject line.

The goal of Dock Security is to help the company maintain excellent working conditions by keeping our faculty safe and problem-free.

• High school diploma or equivalent
• Must be able to take direction and work unsupervised

• Bending, carrying, lifting, standing, sitting, walking
• Includes extremes of weather, temperature and humidity

To Apply: Please send resume and employment application to [email protected] and make sure to include "Dock Security" in the subject line.

DEPARTMENT: Marketing

JOB TITLE: Digital Marketing Associate

REPORTS TO: Creative Director

JOB TYPE: Full-Time, Salaried

Digital Marketing Associate

Mercury Skyline Yacht Charters Inc. is looking for a passionate Digital Marketing Associate to manage its digital presence across two company brands. The successful candidate will possess strong time management and organizational skills, a data-driven mindset to aid in metrics/reporting, experience managing social media for a company brand, exceptional writing skills and a keen ability to create visual and written content.

Duties and Responsibilities:

• Social Media
• • Collaborate with Creative Director to build and execute social media strategy
  • Develop compelling content and maintain day-to-day activity across all social channels
  • Monitor, engage with and grow an online community
  • Market cruises to digital influencers, brand ambassadors and consumers
  • Craft and execute creative ways to engage with community through contests, giveaways, stunts and free cruises
  • Moderate user-generated content within the social media community
  • Maintain and safeguard brand voice and message strategy across networks
  • Manage an editorial calendar
  • Create budget and content for paid social media; adjust buys based on ad performance
  • Optimize company pages and profiles within each platform to increase visibility of company’s social content
  • Attend and engage with industry training seminars and webinars for continuing education of digital marketing knowledge and social media trends
  • Create visual content through photography and video
    
    

• Digital Marketing
• • Website: publish and maintain content on the company websites including updates, blogs and SEO improvements
  • Email Marketing: assist with executing monthly and promotional e-newsletters
  • Develop and manage online presence (event listing sites, review sites, etc)
  • Conduct research for new digital opportunities
    
    
• Research, Analytics and Strategy
• • Create reports and develop metrics as needed for social media, digital marketing initiatives, website, etc.
  • Participate in planning and strategy efforts
  • Stay up-to-date on evolving industry/digital marketing trends, techniques, and tools to increase conversions
  • Help determine the impact of all social media outreach; analyze and review effectiveness of organic efforts and paid campaigns to help evolve ongoing social media strategy
    
    
• Other Marketing Duties
• • Collaborate with other aspects of the marketing department to bring key marketing programming to life
  • Develop and assist in executing win-win partnerships that drive sales and engagement
  • Initiate engagement with other company departments and partners to provide digital and social media support
  • Occasionally attend association meetings to network with other local business in search of partnership and synergy opportunities
  • Provide additional administrative support as needed for the marketing department

Qualifications/Desired Skills

• Proven work experience in social media marketing, preferably B2C
• Demonstrable social networking experience and social analytics tools knowledge
• Knowledge of online marketing and good understanding of major marketing channels
• Capable photography skills with an eye for capturing interesting content
• Strong organizational skills with the ability to multitask and prioritize work
• Excellent writing skills
• Strong knowledge with SEO; adequate knowledge of CMS
• Experience using SEO best practices for blog creation
• High attention to detail
• Self-starter with ability to follow through without constant supervision
• Experience with photo editing software preferred
• Video creation and editing experience desirable
• An interest in design and working/basic knowledge of design software
• Bachelors in Communications, Marketing, Business, New Media, Digital Media or Public Relations

To Apply: Please send resume, cover letter and employment application to [email protected] and make sure to include "Digital Marketing Associate" in the subject line.

Introduction

Do you love Chicago? Are you a people person? Does the chance to say "I'm on a boat!" each and every day make you smile? If so, we want to hear from you! America's number one boat tour is looking for motivated people to join our team. We take pride in our positive, inclusive culture, where working alongside the best views of the city is both rewarding and fun! (Who doesn’t love a boat ride?) We offer flexible hours to fit your schedule, opportunities for career growth, paid sick time, a 401k option (for those 21 & older), paid vacation time (for corporate, captain & sr. deckhand positions), and possible off-season work at our shipyard. If you’re ready to anchor your career and begin learning the ropes while making meaningful friendships along the way, don’t miss the boat! Apply today!

General Overview

Mercury Skyline Yacht Charters, Inc. is seeking an experienced Staff Accountant to assist with general accounting processes and data entry while supporting our Senior Accountant. We seek an individual who can contribute to our business by helping to improve our ability to respond to the increasing demand for information. Enjoy the benefits of a full time salaried position. Your benefits package will include; vacation, personal and sick days as well as paid national holidays. You will be eligible to participate in CFL's health insurance benefit program 90 days from your start date, which includes: medical (PPO and HMO choices), dental and life. After 6 months of employment you will be eligible for 401k, with up to 4% matching . While working in a brand-new office environment complete with gym and sunny waterfront views.

Principal Duties and Responsibilities

• Data Entry into Quickbooks GL
• ADP Payroll entry
• Prepare journal entries, account reconciliations and worksheets
• Work with various departments to obtain information supporting accruals and adjustments
• Help to analyze accounting results, investigate variances and document findings
• Support the financial reporting processes and communication of results
• Help ensure compliance with internal control policies and procedures
• Balancing cash receipts against reports submitted
• Provide support for budget and forecast preparation

Job Qualifications

• BS degree in Accounting required with a min 3.0 gpa
• 1-3 years of accounting experience in a mid-size corporate environment
• Cash management experience
• Experience in a retail/hospitality operation is a plus
• Experience with ADP Payroll entry a plus

Special Position Requirements

• Solid skills and technical accounting knowledge

• Understanding of financial processes and internal controls

• Ability to meet deadlines and work in a fast paced environment

• Solid communication, writing and interpersonal skills

• Demonstrates leadership ability/potential

• Able to work independently as well as in a group setting

• Dedicated to excellence and is a detailed oriented person

• Self-starter with willingness to work hands-on

• Proficient in spreadsheets, Quickbooks, and G-suite software.

Salary Range

$55k - $70k

To Apply: Please send resume and cover letter to [email protected] and make sure to include "Controller" in the subject line.     

Introduction

Introduction

General Overview

The Junior Human Resource Generalist is responsible for providing oversight and support for human resources functions of Chicago’s First Lady Cruises, including full-life cycle recruitment and onboarding, professional development, performance management, benefits administration, paid/unpaid leave oversight and occasional payroll responsibilities. This role reports to the Director of Human Resources and is a full time position.

Responsibilities

• Discover and develop applicant sources through research and communication with colleges, community centers, governmental agencies, employee referrals, job fairs, and media and internet sites
• Create and maintain hiring partnerships with local organizations 
• Assist in creating job descriptions and management of job posting websites
• Recruit, conduct phone interviews and screen job applicants 
• Conduct new hire onboarding and verify requisite documentation
• Partner with managers to ensure appropriate skills, experience and number of employees for each position
• Design and implement programs that aim to attract, measure, manage and develop our employee talent pool
• Develop and maintain working relationship with employees and departmental managers
• Create opportunities to improve departmental workflows
• Maintain accurate employee information and records
• Manage, track and communicate with staff regarding paid and unpaid time off
• Assist to ensure that employee relations issues, including the investigation and resolution of employee complaints, are managed effectively, efficiently and documented properly 
• Facilitate benefits for eligible employees
• Other tasks as assigned by the Director of Human Resources or executive leadership

Competencies

• Ability to positively interact with a diverse group of year-round and seasonal employees, managers and customers required
• Knowledge of diversity, equity and inclusion issues and dynamics in the workplace and in developing healthy, supportive relationships
• Familiarity with relevant employment law and regulations
• Experience in recruitment and staffing
• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to work independently with minimal supervision and as part of a team
• Strong follow up and organizational skills
• Attention to detail and the ability to prioritize and work well in an environment with constant changes

Educational Requirements

• Bachelor's Degree
• HR major/concentration or certificate in HR is preferred

Experience

• Two years experience as a human resources professional required
• Fluency in Google’s G Suite of apps is a plus 
• Experience working in fast-paced business environments such as restaurant, retail or hospitality preferred
• Spanish fluency is a plus
• Familiar posting with Facebook, Instagram and Linkedin

To Apply: Please send resume to [email protected] and make sure to include "Junior HR Generalist" in the subject line.